Privacy Policy

At Cory, we’re dedicated to delivering high-quality services, and this policy explains our ongoing commitment to protecting your personal information.
We follow the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth), which guide how we collect, use, share, store, and manage your personal data.
You can learn more about these principles by visiting the Office of the Australian Information Commissioner at www.oaic.gov.au.

Summary: Welcome! This privacy policy explains how Cory collects, uses, and protects your personal information when you use our platform. It also outlines the choices you have regarding how your information is handled.

What is personal information and how do we collect it?

Personal information refers to details or opinions that can identify you as an individual. This may include your name, address, email, phone number, and other contact information.
We collect this information in various ways, including directly from you, through communications, or from third-party sources. Please note that we cannot guarantee the privacy practices of linked websites or third-party services.

We primarily collect your personal information to provide our services, share updates, and communicate effectively. Occasionally, we may use this information for closely related purposes you would reasonably expect, such as service improvements or relevant marketing. You can opt out of marketing communications at any time by contacting us.

When we collect your personal information, we’ll let you know—where appropriate—why we’re collecting it and how we intend to use it.

If you choose not to share your personal information, some features or services on our platform may be limited, and your overall experience may be affected.

Summary: Personal information includes details like your name, email address, phone number, and anything that can identify you.
We collect this to help you use Cory’s services, connect carers and clients, improve your experience, and keep you informed. If you don’t provide your personal information, some parts of the Cory platform may not work as intended.

Sensitive Information

Under the Privacy Act, sensitive information includes details such as a person’s racial or ethnic background, political views, religious or philosophical beliefs, trade or professional memberships, criminal history, or health-related information.

Cory will only use sensitive information in the following circumstances:

• For the specific purpose it was collected

• For a closely related secondary purpose

• With your consent, or when required or permitted by law

Summary: We only collect sensitive information — like health or background checks — when it’s necessary, directly related to the services we offer, and with your consent or when required by law.

Third Parties

Whenever possible, we aim to collect your personal information directly from you. However, in certain situations, we may receive information about you from third parties. If this occurs, we will take reasonable steps to make sure you’re informed about the information they’ve shared with us.

Summary: Whenever possible, we aim to collect your personal information directly from you. However, in certain situations, we may receive information about you from third parties. If this occurs, we will take reasonable steps to make sure you’re informed about the information they’ve shared with us.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Summary: We may share your information with trusted third parties only with your consent or if required by law — like for background checks or compliance purposes.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Summary: We store your information securely and protect it from misuse, unauthorised access, and loss. When it’s no longer needed, we’ll destroy or de-identify it — unless we’re required to keep it (e,g for compliance).

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing cory@cory-care.com.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Summary: You can request access to the personal information we hold about you at any time. We may ask for ID to verify the request.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Summary: We rely on you to help keep your information up to date. Let us know if anything changes, and we’ll update our records to ensure your experience with Cory stays smooth and reliable.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

140 Hastings Road

Greendale Victoria 3341

cory@cory-care.com

Summary: We value your privacy and are here to help with any questions you might have.